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How digital technology can help create a better customer experience

6th October, 2020 @ 10:30 am - 12:00 pm

UON Startup Support combines FREE online information, interactive webinars and intensive personalised one to one support from our fully accredited advisers, who will help you plan your journey towards achieving your goals.

As part of our response to the COVID19 pandemic the University of Northampton is committed to helping communities and businesses to survive and thrive as we move towards recovery. We are offering webinars on a broad spectrum of topics, bringing together our academic knowledge with our business support expertise to provide advice and support in a collaborative and responsive environment.

Two thirds of businesses compete on customer experience. Why? Because of the positive impact on customer loyalty and customer advocacy. And that translates directly to financial performance.

Recent events have accelerated the use of digital technology in business which is critical to customer experience. Find out more about using digital technology for better customer experience in this webinar. You’ll learn about:

• Customer experience and why it’s important for the whole business

• The six pillars of customer experience and how technology can help

• Real world examples of using digital technology for better customer experience

Rogan Hounsell-Roberts has over thirty years’ experience in business technology and has consulted across multiple sectors and to numerous fortune two-hundred firms around the world. He now uses his business and technology experience to help UK SMEs to transform & refine their business for profitable growth.

We hope that you will take this opportunity to join us at what is sure to be an interesting webinar.


6th October, 2020
10:30 am - 12:00 pm
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